Privacy Policy

1.1 Information You Provide

• –Account creation: name, email address, password, phone number, account type
• –Profile completion: address, profile photo, program name and details (Providers)
• –Identity verification: government-issued ID or other verification data, processed by our verification partner
• –Waitlist / tour requests: child's name, date of birth or age, desired start date, notes or preferences
• –Digital enrollment forms: child's name, DOB, allergies, medical conditions, emergency contacts, authorized pick-up individuals, parental authorizations
• –Messages, reviews, ratings, and support contacts
• –Payments: billing information, bank account or card details, processed by our payment processor

1.2 Information Collected Automatically

• –Log data: IP address, browser type, OS, pages visited, time on pages, referring URL
• –Device information: device type, OS version, unique device identifiers
• –Usage data: features accessed, search queries, clicks, and interactions
• –Location data: general (from IP) or precise (if you grant device permission)
• –Cookies and similar tracking technologies (see Section 7)

1.3 Information from Third Parties

• –Identity verification partners
• –Payment processors (e.g., Stripe) — transaction records
• –Public licensing databases — Provider childcare license status
• –Analytics and advertising partners

• –Create and manage accounts, verify identity
• –Connect Parents with Providers and facilitate enrollment (waitlists, tours, enrollment forms)
• –Facilitate payments between Parents and Providers
• –Communicate about accounts, transactions, and platform notices
• –Enable messaging between Parents and Providers
• –Display and manage Provider listings, licensing, availability, and reviews
• –Improve, personalize, and develop our Services through analytics and research
• –Monitor and prevent fraud, abuse, and security incidents
• –Comply with applicable laws (COPPA, CCPA, and childcare regulations)
• –Send marketing communications where you have consented (opt out any time)

3.1 With Providers

When a Parent connects with a Provider (joining a waitlist, requesting a tour, submitting an enrollment form, or messaging), we share relevant Parent and child information with that Provider. Parents control what is shared by how they use the platform.

3.2 With Service Providers

• –Payment processors (e.g., Stripe)
• –Identity verification providers
• –Cloud hosting and infrastructure providers
• –Email and communications providers
• –Analytics providers

All service providers are contractually required to protect your information and use it only as necessary to perform services on our behalf.

3.3 For Legal & Safety Reasons

We may disclose information to comply with law, protect safety, address fraud or security issues, or respond to government or law enforcement requests.

3.4 Business Transfers

In a merger, acquisition, or asset sale, your information may be transferred. We will notify affected users by email or prominent site notice and describe your choices.

3.5 With Your Consent

We may share information with other third parties if you have given explicit consent.

Our Services are designed for adults — Parents, guardians, and childcare Providers. We do not knowingly collect personal information directly from children under 13, in compliance with COPPA. All child information in our system is provided by a Parent or guardian. By submitting your child's information, you represent that you are the parent or legal guardian and consent to its collection and use as described here. Children's information — including names, dates of birth, allergies, and medical conditions — is used solely to facilitate childcare services. It is never used for advertising and is only disclosed to the specific Provider(s) the Parent has chosen to connect with.

• –Account information: retained while your account is active; deleted or anonymized upon account deletion (except where required by law)
• –Children's information: retained while account is active and associated with a Provider relationship; request deletion at privacy@kidsqueue.com
• –Transaction records: retained as required by financial law, typically a minimum of 7 years
• –Messages: retained as needed to resolve disputes and for platform safety
• –Log and usage data: shorter retention periods, unless needed for security or legal compliance

Even after deletion from active systems, some data may remain in encrypted backups for a limited period before permanent deletion.

6.1 Access, Correction & Deletion

You may access, correct, or delete your personal information via account settings or by contacting privacy@kidsqueue.com. We respond to verifiable requests within 45 days.

6.2 California Privacy Rights (CCPA/CPRA)

• –Right to Know: request disclosure of categories and specific pieces of information collected
• –Right to Delete: request deletion of your personal information (subject to exceptions)
• –Right to Correct: request correction of inaccurate information
• –Right to Opt Out of Sale: KidsQueue does not sell personal information
• –Right to Non-Discrimination: we will not discriminate for exercising your rights

6.3 Email & Marketing

Opt out of marketing emails at any time via the unsubscribe link or by emailing privacy@kidsqueue.com. Transactional and administrative messages will continue regardless.

6.4 Cookies & Tracking

Manage non-essential cookies via the cookie consent banner or "Cookie Settings" in the footer. See our Cookie Policy at kidsqueue.com/cookie-policy.

• –Strictly Necessary: required for basic functionality (logins, secure navigation) — cannot be disabled
• –Performance & Analytics: understand platform usage and feature performance (e.g., Google Analytics)
• –Functionality: remember preferences and settings
• –Marketing & Retargeting: deliver relevant ads based on activity (placed by advertising partners)

On first visit you'll see a cookie consent banner to accept all, reject non-essential, or customize by category. Modify preferences any time via "Cookie Settings" in the footer.

We implement reasonable technical and organizational security measures including encryption of data in transit and at rest, access controls on a need-to-know basis, secure server infrastructure, and regular security assessments. No method of internet transmission or electronic storage is completely secure. In the event of a data breach affecting your information, we will notify you and applicable regulatory authorities as required by law.

Our Services may link to third-party websites or integrate third-party services (e.g., map providers, payment processors, Google Analytics). These third parties have their own privacy policies. We are not responsible for their practices and encourage you to review them.

KidsQueue is based in the United States. If you access our Services from outside the U.S., your information will be transferred to and processed in the United States. We endeavor to align our practices with key GDPR principles — data minimization, purpose limitation, and respect for user rights — as a matter of good practice.

We may update this Privacy Policy from time to time. Material changes will be reflected in an updated Effective Date and, where required by law, communicated via email or a prominent platform notice. Continued use of the Services constitutes acceptance of the revised Policy.